Frequently Asked Questions
Cancellations and Rescheduling
A 24-hour notice is required if you need to cancel or reschedule your appointment. If you cancel or reschedule less than 24 hours before your appointment, you may be assessed a fee equaling 50% of your total service. If you “no show” you will be assessed a fee equaling 100% of your service fee.
If you arrive at your appointment and decide that you no longer need all the services you are scheduled for, a fee equaling 25% of the cancelled services will be assessed
I strive to always be on time for my guests. If I am running significantly behind I will make every effort to contact you prior to your appointment time. The only way I can ensure my punctuality is if each guest in my salon arrives on time for their appointment. If you are more than 10 minutes late I may refuse service or alter services so that it doesn’t effect the rest of my scheduled appointments.
*Please note that by booking an appointment with us, you acknowledge and agree to all of the above conditions.
Redo's and Refunds
I pride myself on doing a thorough consultation prior to each service to ensure 100% happiness. But I realize that sometimes once you get home you may find something you would like to adjust. I am happy to make those adjustments within two weeks of receiving the service. I cannot provide refunds on services.
If you aren’t happy with a product purchased you may return it within 10 days for a full refund. Returns are not accepted on empty or almost empty products. Tools can be returned within one week of purchase.
We collect emails via our website, new client forms, and in person. By providing your email you may be provided certain discounts or promotions, and you will be subscribed to our email newsletter. Your email is also used to confirm in salon appointments. Our email list will NEVER be shared or sold to an individual or company for any reason.
You may request to have your email removed from our list at anytime, however you will no longer receive appointment confirmations and you still must abide by our punctuality and cancellation policy (detailed above).